Last Updated: March 7, 2026
North Star Medical Courier (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit https://nsmedicalcourier.com or use our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website or use our medical courier services.
By accessing or using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal information from you in several ways, including when you:
Visit our website
Contact us through forms or email
Request courier services
Communicate with our team
Subscribe to updates or newsletters
Personal Information
This may include:
Full name
Email address
Phone number
Company or healthcare facility name
Pickup and delivery addresses
Billing information
Operational Information
For courier services, we may collect:
Shipment details
Delivery instructions
Facility contact information
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring websites
This information helps us improve website performance and security.
2. Protected Health Information (PHI)
North Star Medical Courier may transport materials that contain Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).
While we primarily operate as a transportation and logistics service, we understand the importance of safeguarding sensitive healthcare information.
We implement operational and security procedures designed to help protect materials and information during transport.
However, our website does not request or require users to submit medical records or patient information online.
If you believe sensitive patient information has been submitted through the website accidentally, please contact us immediately.
3. How We Use Your Information
We use collected information to:
Provide and manage courier services
Schedule pickups and deliveries
Respond to inquiries and customer support requests
Improve our website and service experience
Maintain operational and delivery records
Send service-related communications
We do not sell personal information to third parties.
4. How We Share Information
We may share information only in the following circumstances:
Service Operations
Information may be shared with employees, contractors, or drivers who need access to perform courier services.
Legal Compliance
We may disclose information when required by law, regulation, subpoena, or legal process.
Business Protection
Information may be shared if necessary to protect:
the rights of North Star Medical Courier
the safety of patients, healthcare providers, or staff
the security of our systems
5. Data Security
We take reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.
Security measures include:
Secure communication practices
Limited access to operational data
Operational procedures for handling medical deliveries
Monitoring and internal controls
While we strive to protect information, no system or transmission over the internet can be guaranteed to be completely secure.
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
Improve website functionality
Understand visitor behavior
Analyze traffic and performance
You can disable cookies in your browser settings if you prefer not to allow them.
7. Third-Party Services
Our website may contain links to third-party websites or services.
These third parties operate independently and have their own privacy policies. We are not responsible for their practices.
Examples may include:
email services
analytics tools
embedded content providers
8. Data Retention
We retain personal and operational information only for as long as necessary to:
provide services
maintain delivery records
comply with legal or regulatory requirements
resolve disputes
9. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
requesting access to information we hold about you
requesting correction of inaccurate information
requesting deletion where legally permitted
To exercise these rights, please contact us using the information below.
10. Children’s Privacy
Our services are intended for businesses and healthcare facilities, not for individuals under the age of 13.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
operational changes
legal requirements
service improvements
Updates will be posted on this page with the revised date.
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
North Star Medical Courier
Phone: +1 (952) 237-2668
Phone: +1 (646) 204-3338
Email: [email protected]
Website: https://nsmedicalcourier.com